Hi @GlideFather , 

Thanks for coming back. . So it may be not the same, ServiceNow offers a job position called Customer Success Manager, is a position in which Agents work with a portfolio of Cx that require interaction or assistance with the ServiceNow platform or SaaS, thats the job title and I´m looking to understand what is the study or certification path withing the servicenow university in order to be taken in consideration for future applications, in this case that would help me nowing more about the service and what does an agent need to now in terms of funtionality. 

regards