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03-04-2026 06:56 AM
simply having read access on Case table won't work
Did you check field level READ ACL as well for the fields which are not visible?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader