Hi Snehal Khare

Test management : The Test Management application provides a tool for manual software testing. Test managers can use this application to manage all phases of the testing process:

• Create and maintain the test repository by creating test suites, test cases, and tests.
• Enable test execution by creating test plans, adding test cases, and assigning testers to test cases.
• Initiate the testing process and monitor the progress.
• Evaluate test results and complete the test plan sign-off form.

Testers can use this application to:

• Perform tests and record results.
• Update test case status.
• Report defects and retest, as necessary.

Administrators can activate the Test Management application starting

Automated test framework :

With the Automated Test Framework, you create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.

You can create simple tests that mimic user actions with no scripting. Examples of test steps that do not require scripting include the following:

• Open a form
• Set field values
• Validate field values and attributes (such as read-only)
• Submit the form

• With the server-side scripting test, you can perform more complex operations. Examples include the following:
  • Perform unit tests using javascript, including tests using the Jasmine test framework. (In Istanbul, only test steps in the global scope support Jasmine.)
  • Test business rules, script includes, and other ServiceNow scripts.
  • Create tests that operate on data that you define.

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Thanks

Vamsi krishna