Hello @SudhirG
Greetings!
you may find this helpful:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868561
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832574
Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!
Regards,
Ravi Chandra
