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07-22-2023 08:15 AM
Hi @Rajini2 ,
Hope you are doing great.
To display the related knowledge articles on the catalog tasks, follow steps outline the process:
Step 1: Ensure Related Lists Configuration
- Confirm that the "Related Catalog Items" related list is properly configured on your knowledge articles.
- Verify that the "Referencing Knowledge Articles" related list is correctly set up on your catalog items.
Step 2: Create a Reference Field
- navigate to the "Catalog Task" table. Add a new reference field, let's call it "Related Knowledge Articles," to establish a link between the catalog task and related knowledge articles.
Step 3: Configure the Reference Field
- In the field properties of the "Related Knowledge Articles" reference field, set the Reference Table to "Knowledge" or whichever table you are using to store your knowledge articles.
- Enable the "Multiple" option for the reference field to allow associating multiple knowledge articles with a single catalog task.
Step 4: Display Related Articles on Catalog Task Form
- Go to the form layout for "Catalog Task."
- Edit the form and add the "Related Knowledge Articles" reference field to the form layout.
Step 5: Test the Functionality
Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma
Regards,
Riya Verma