Riya Verma
Kilo Sage

Hi @Rajini2 ,

 

Hope you are doing great.

 

To display the related knowledge articles on the catalog tasks, follow steps outline the process:

Step 1: Ensure Related Lists Configuration

  1. Confirm that the "Related Catalog Items" related list is properly configured on your knowledge articles.
  2. Verify that the "Referencing Knowledge Articles" related list is correctly set up on your catalog items.

Step 2: Create a Reference Field

  1.  navigate to the "Catalog Task" table. Add a new reference field, let's call it "Related Knowledge Articles," to establish a link between the catalog task and related knowledge articles.

Step 3: Configure the Reference Field

  1. In the field properties of the "Related Knowledge Articles" reference field, set the Reference Table to "Knowledge" or whichever table you are using to store your knowledge articles.
  2. Enable the "Multiple" option for the reference field to allow associating multiple knowledge articles with a single catalog task.

Step 4: Display Related Articles on Catalog Task Form

  1. Go to the form layout for "Catalog Task."
  2. Edit the form and add the "Related Knowledge Articles" reference field to the form layout.

Step 5: Test the Functionality

 
Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma