Hi Daniel,

These CI's came in as part of the SCCM Service Graph connector and ITS Jamf integration. These are created when the integration was enabled and now there are no latest CI's that's been created in personal computer table. Looks like some issue in the initial configuration.

But these are the real CI's and that need to have asset in the system.

Thank you,

Anjana

If it's only about creating assets, this can be reached by creating the right Model category for your CI type and Asset Type mapping. You need to create the Product Models for these category and the ServiceNow should automatically create asset for this. How to configure you will find here https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/asset-management/concept/c_...

Greets
Daniel

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Thank you Daniel for the reply.

Is it okay to create model category for Personal computer and map to asset table. Is there a reason why the Personal computer does not have a category mapped OOB. Is it because the personal devices are not considered as organisation owned devices?. 

Thank you,

Anjana

Hi @janindiadoc_1,

In my opinion that's because Personal Computers are in most companies not handled as Configuration Items, only as Assets - typically the configuration is outsourced. I don't think there is a deeper reason than that behind.

Greets
Daniel

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Hi Daniel,

I tried manually classifying the CI from Personal Computer to Computer and that created assets in the asset table. I verified the sys_ids of old and classified CI and its the same. After reclassification there is only one record. 

Questions

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1. If the CI is referenced in other records (for eg: incident, problem etc), will changing the class of the CI is a problem? I'm unable to verify the references of the CI's as it got a huge number of records to be reclassified.

2. What is the best approach to remove the duplicate assets? While verifying the data there are around 20 records in alm_asset table with the same CI name for some records. These records have just the configuration item name , nothing else is populated in the asset records.

Thank you,

Anjana