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09-03-2023 11:15 PM
Hello Alon Grod,
When you click on "Resolve" button the "state" field get set to "Resolved".
You can just create "UI Policy" on incident table with condition "State=resolved" and create UI policy action to make other fields mandatory.
Here in my case I have made description field mandatory if we click on "Resolve"
Output :
When state is not resolved ,Description is not mandatory
When I click on Resolve button description is mandatory.
Hope this will help you..!!
Vishal Birajdar
ServiceNow Developer
I know one thing, and that is that I know nothing.
- Socrates
ServiceNow Developer
I know one thing, and that is that I know nothing.
- Socrates