Building an application or Customization?

amazonbees
Tera Contributor

‎10-22-2023 06:13 AM - edited ‎10-22-2023 06:24 AM

Hi all, I'm wanting to build a customization that I can sell to enterprise customers, that they can "deploy/add on" to their existing ServiceNow instance. Effectively, this customization will contain:

  • Defined Dashboards
  • Defined Forms
  • Defined Workflows
  • Defined custom code that integrate into my SaaS application.

I'm trying to determine the right path/terminology as I'm learning the ServiceNow platform, and I don't want to go down the wrong path. What is the correct terminology for what I am wanting to build? An application? Plugin? 

 

I appreciate any help and direction. I'm very technical, but have not done much ServiceNow development.

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