SCTASK is not visible

GK0188939920771
Tera Contributor

Good evening,

 

I have created the Request flow, so user will log a REQ, then it will generate the RITM.

When RITM is approved by  the line manager, it should create a SCTask. 

Now when I am testing it by logging the REQ, the flow works fine.

However when I impersonate my colleagues with ITIL or no roles, I can create the REQ on the SP portal. 

It has created the RITM, however when I approve it, it is not creating the SCTask.

Can you please advise what can be the issue? Is it linked with ACL or something else?

Please advise