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Hi,

Can you please explain it in a line or two?

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their incident list. What would you suggest to fix this issue?

1. Use the system properties to correct the instance’s time zone
2. Have them correct the time zone on their computer
3. Recommend they use Chrome, instead of Explorer
4. Have them use the gear icon to set the employee’s time zones
5. Have them clear their cache

Regards

Suman P.