Wait for the user to attach a file on Flow Designer

mfhaciahmetoglu
Mega Sage

Hi all,

 

I have a flow that I set up in the flow designer. At the final stage of this flow, I need to check if the user has added an attachment to the RITM. And only after the user has attached a file (any file), then the flow ends. So, I need a procedure to check until the user attaches a file. 

 

I tried Look up the attachment and search with the sys_id, to see if there is an attachment. But then the flow does not wait for the user to attach a file but immediately stops because there is no attachment. 

 

Any ideas?

 

Thank you!

 

Best,

Firat

  

Dr Atul G- LNG
Tera Patron

User is End user or fulfiller?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

End user.

Hi @mfhaciahmetoglu 

 

But why end user need access to backend, Once REQ submitted he/ she can add the attachments from portal only.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Yes, she add the attachment from the portal and we need to check if she did it.