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01-11-2024 02:21 AM
Hi all,
I have a flow that I set up in the flow designer. At the final stage of this flow, I need to check if the user has added an attachment to the RITM. And only after the user has attached a file (any file), then the flow ends. So, I need a procedure to check until the user attaches a file.
I tried Look up the attachment and search with the sys_id, to see if there is an attachment. But then the flow does not wait for the user to attach a file but immediately stops because there is no attachment.
Any ideas?
Thank you!
Best,
Firat
Solved! Go to Solution.
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01-11-2024 02:24 AM
User is End user or fulfiller?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-11-2024 04:07 AM
End user.
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01-11-2024 04:09 AM
But why end user need access to backend, Once REQ submitted he/ she can add the attachments from portal only.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-11-2024 04:14 AM
Yes, she add the attachment from the portal and we need to check if she did it.