Hi @Teteziho
Don't change priority directly, change impact and urgency , which auto calculate the priority for you.
Client script on change
If Short description contains Outage
Set Urgency
Set Impact
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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