Agent Assist - Agent Workspace - search on articles where agent is not eligible for

Alexander17
Tera Guru

Hi 

 

Im facing a challenge. Our agents have not access to a set of knowledge articles. Still i would like that they can search for the articles in the Agent Assist, able to read and attach to a case.

 

Do anyone knows if that is possible. So it skipps the read criteria that is on an article. Example. manager only article is an agent is not able to read/see via the front-end. still there can be content on it that answer the raised question.

 

thank you for reply