Agent Assist - Agent Workspace - search on articles where agent is not eligible for
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01-18-2024 02:17 AM
Hi
Im facing a challenge. Our agents have not access to a set of knowledge articles. Still i would like that they can search for the articles in the Agent Assist, able to read and attach to a case.
Do anyone knows if that is possible. So it skipps the read criteria that is on an article. Example. manager only article is an agent is not able to read/see via the front-end. still there can be content on it that answer the raised question.
thank you for reply