Hi @Alexander17
I am not 100% sure on this but I have a question that in this case you are bypassing the user criteria and I think which may be a dangerous thing. If we allow Now Assist to search like this , then may be agent can see the very confidential KB as well , which only build for a specific set of users.
Adding @Shamma Negi for view.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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