I want this change because there is no need for our fulfillers to use the end user view.  I've had several reports that critical fields are missing only to find out they are in the self service view.  I also get constant complaints for reasons like this that ServiceNow is not user friendly.  I'm trying to minimize the overflow of information and views they have access to that is not helpful or needed to do their jobs.

When we role out more modules and need other views, I will change this behavior accordingly.