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01-29-2024 10:37 PM - edited 01-29-2024 10:44 PM
Hi @Jake-K
first a screenshot to make clear how it is working behind the scenes:
In a Business Rule you could use the API GlideSysAttachment.writeContentStream() to have the full control over the file name (internal field name in the cat item) for the copied attachment. See https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server_legacy/GlideSysAttachmentGl... for example
Hint: The copy() method in that API will not help you!
Maik