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02-18-2024 10:56 PM
How Can I set REQ & RITM State to Closed Incomplete After Request Cancelled Stage in FLOW Designer?
Hi ServiceNow Community experts,
I would greatly appreciate any help/advice on how to achieve this.
I want to set the Request and RITM 'State' to 'Closed Incomplete' after the Stage ' Request Cancelled', when using Stages in Flow Designer.
At the moment, when using Request Cancelled Stage in the Flow, the flow gets cancelled (as expected) but REQ and RITM State are set to 'Closed Complete'.
How can I set these stages back to Closed Incomplete and still allow the 'Request Cancelled' Stage to be used within the FLOW?
I would really appreciate help on this - I would prefer to do this all within Flow Designer, without having to write separate Business Rules outside of the Flow, but not sure if this is possible?
Many thanks for any advice on how to achieve.
Solved! Go to Solution.