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03-15-2024 11:36 AM
Hi @Mitchell_Milo ,
You need check any ACL or client script written on assignment group field and remove the applied restriction.
For state change, apply the BR[after update] on change_request table with all valid condition [on assignment group ] and change the state.
-Thanks,
AshishKM
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution