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04-24-2024 08:57 AM
You should only have end flow on the ones that you want to cancel the flow. For example in the screenshots below I only use the 3 strike rule when the incident is on hold awaiting caller. So my first 2 do in Parallel are the only ones that end the flow except for when I get to the final set. First one looks for it so being take off hold and the second one looks for the hold reason to change to something else.