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05-09-2024 06:49 AM
I figured out why my script wasn't running - it was, but ONLY when someone is editing a KB article - not when they view it. I'm trying to write a script for the viewers of the KB, not it's editors. How can I make that happen?
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05-09-2024 06:51 AM
How is the article viewed?
- If it's on the portal, you'd have to modify the widget responsible for displaying it
- If it's on the backend (which I doubt, but it's still an option), you'd have to modify the UI Page responsible for displaying it
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05-13-2024 06:57 AM
I'm not doing anything fancy - they're just clicking "knowledge base" and then my article. So let's assume "portal". Is it just a matter of finding the right "portal" table to target then? Is there a service now default "portal kb" table I would use?
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05-14-2024 06:54 AM
No, it's not about targeting the table at all. If it's on the portal, you'd ahve to update the widget responsible for displaying the article and include your code there.
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05-14-2024 07:45 AM
So a client script won't work at all?
