User Activity
I'm working with a few different record types that have different "state" values that are all numbers instead of strings. As I loop through each returned record, I could simply look up sys_choice to get the string representation of the number, but th...
I have a Copilot agent that takes as input a KBA number and does a call to our ServiceNow instance to retrieve the article, evaluate it, and provide a written response. It works great in testing and in Teams, but can I connect that to a flow somehow?...
I have a servicenow connector from a Copilot agent, but it is erroring due to the size of the returned data. I'd like to reduce the returned records to a manageable amount, but how can I do that? I already tried adding ^sysparm_record_count=10 to the...
I'm in IT and we want to add a custom printer type (extend the existing printer CI?). I've been reading how the asset records are supposed to be tied to configuration items so I have some questions:Asset records and printers are 1 to 1 right? So we'd...
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
