We have had a business case come up where users in the 'caller' field that have the 'itil' role need to receive our email notification when anything is added to the worknotes even if they are not @mentioned. My thought was I could dot walk a condition where caller>roles>contains>itil but that doesn't seem to be available. Adding an ACL to the notification also did not seem to be an option.
I do not have scripting background so I am unsure how the script would be written so that if I were to add 'caller' to the users/groups that receive the email the script will check to make sure that the 'caller' in the field has the 'itil' role.
Can someone please assist?
Thank you
