Hello Experts,
I have a simple requirement in which I have to populate the SLA Due Date on the incident form.
Observations and Questions:
1) There is an OOB field called "Due Date" on the Incident table, but it is blank. (I already have Response and Resolution SLA defined for Incident table). Is this an expected behaviour that the Due Date is empty?
2) There is an OOB field called "SLA Due" on the task table. However it is populated as "UNKNOWN" for all the incident records. Is this an expected behaviour?
I simply want the SLA due date to be populated in the "Due Date" field of the incident form. How to achieve this?
Thank you
