Hi @MBarrott,

In ServiceNow's Workflow Studio, `${URI_REF}` is not supported directly in the `Send Email` action. Instead, you should use built-in variables and scripting. For example:

<a href="${gs.getProperty('glide.servlet.uri')}incident.do?sys_id=${current.sys_id}">View Incident</a>

This will create a dynamic link to the incident record. Use `${variable_name}` for other dynamic content in your email body.

Thank you, please make helpful if you accept the solution.