SN_Learn
Mega Patron

Hi @SaloniPatekar ,

 

Make sure that only a single IRE data source rule is active for Computer CI class and ServiceNow data source.

Check the Discovery source of the CI inserted whether it is populating discovery source as 'ServiceNow' correctly or not.

 

For further debugging consider the KB: Debugging Identification and Reconcilliation Engine 

 

Kindly mark my answer as Correct and helpful based on the Impact.

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Mark this as Helpful / Accept the Solution if this helps.