hi guys,
have another condition when if the mail is mine and subject line is (testing please ignore) then create an incident to p2 but In the priority lookup table as shown below the when the urgency is 3 and impact is 1 priority is set to 2.
but when the in the script i have set the same values but still its showing the priority is as 4. ( its not commented ignore it )
script is shown below:
and incident record that got created is also shown below:
can someone please help!!
Thanks!
