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07-12-2024 01:44 AM - edited 07-12-2024 01:44 AM
Hi there,
Seeing your last image, impact and urgency are empty. Therefor the default value will be shown for priority, which is most likely 4? So nothing wrong with the priority lookup.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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