The Knowledge Article is not displayed when I clicked "View Article" button of playbook in Workspace

ISOZAKI
Tera Contributor

Hi, I have a question regarding Playbook.
I have set up a "Show Knowledge Article" activity in Stage in Playbook, and I have also set up a knowledge article.
However when I click the "View Article" button, the Knowlwdge Article is not displayed.

ISOZAKI_0-1721784697846.png

 

The configuration of Automation and UI Layout in Playbook is below

ISOZAKI_1-1721784697796.png

 

The expected result is that the Article opens in a separate tab when the View Article button is clicked.

ISOZAKI_2-1721784697816.png

Can you give me some advice on what to do?

 

Best regards,
ISOZAKI