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07-30-2024 03:11 AM
Hi All,
Thank you for your resolutions.
Actually, there was a business rule causing the tickets not to be created in ServiceNow.
The following community post helped us identify and cross-check the business rule: https://www.servicenow.com/community/itsm-forum/quot-operation-against-file-problem-was-aborted-by-b...
Thank you,
