Sheldon  Swift
ServiceNow Employee

Hi @kemmy1 - In addition to resolving the naming inconsistency as @Sandeep Rajput has suggested...assuming you're comparing sys_created_on to sys_updated_on to determine if the record is new, you can also check if sys_mod_count is 0.

 

Seeing that you're running this job every 30 minutes, are you updating the record to ensure a notification isn't triggered for the same record?