how can we set vip flag based on users band with out using vip check box on user field

Community Alums · ‎10-10-2024

Hello,

we have a requirement to set vip flag on caller field based on users band. on user table we have reference field band if users band is b or b+ then we have to set vip flag on incident caller field

i tried with the below script it is checking for users band and alert test 3 is populating but not setting the flag in incident caller field please help me to fix it.

client script

function onLoad() {

var viuser = g_form.getValue('caller_id');

//alert("employee"+user);

var fBand = new GlideAjax('global.incidentvipcaller');

fBand.addParam('sysparm_name', 'incvipBand');

fBand.addParam('sysparm_val', viuser);

fBand.getXML(getResponse);

}

function getResponse(response) {

var answer = response.responseXML.documentElement.getAttribute('answer');

alert('t2');

if (answer.toLowerCase() == 'B' || answer.toLowerCase() == 'B+' || answer == 'B' || answer == 'B+') {

alert("test3");

if (document.documentElement.getAttribute('data-doctype') == 'true')

alert('t4');

var callerlabel = $('label.incident.caller_id').down('label');

var callerfield = $('sys_display.incident.caller_id');

var bgPosition = "95% 55%";

bgPosition = "5% 45%";

callerlabel.setStyle({

backgroundImage: "url(images/icons/vip.gif)",

backgroundRepeat: "no-repeat",

backgroundPosition: bgPosition,

backgroundSize: "20px",

paddingLeft: '30px'

});

callerfield.setStyle({

color: "red"

});

}

script include:_

var incidentvipcaller = Class.create();

incidentvipcaller.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

incvipBand : function(){

var userId = this.getParameter('sysparm_val');

var getUserBand = new GlideRecord('sys_user');

getUserBand.addQuery('sys_id',userId);

getUserBand.query();

if(getUserBand.next())

{

return getUserBand.u_band.u_approval_level.toString();

}

},

type: 'incidentvipcaller'

});