Astik Thombare
Tera Sage

Hi @Abhijit Das7 ,

 

There is one OOTB flow with name "SLA notification and escalation flow". You can take help of this Flow to achieve your scenario 

 

AstikThombare_0-1729061142804.png

 

 

If my reply helped with your issue please mark helpful 👍and correct ✔️if your issue is resolved.

 

By doing so you help other community members find resolved questions which may relate to an issue they're having

 

Thanks,

Astik