Hi @jkhanddh,

To clarify, you're referring to the 'timezone' option under a user 'Preferences' and sub menu  'Language & Region'.

By default (OOB - Out Of Box configuration) this is displayed and 'changeable' by users with the 'admin' role as well as 'itil'.

This is controlled by a system property named: glide.timezone_changer.roles

Navigate to the system properties by typing 'sys_properties.list' into the Navigation and check to see if this has been edited at all.

Below is a screen shot from a Washington PDI and a user with the itil role.

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Thanks, Robbie