Hi @Community Alums ,

Try with below code.

// Assuming 'email' is your incoming email object
var gr = new GlideRecord('incident'); // Change 'incident' to your target table
gr.initialize();
gr.short_description = email.subject;
// Other ticket fields here

// Check for attachments
var attachment = new GlideSysAttachment();
var attachments = attachment.getAttachments(email.sys_id);
if (attachments) {
        gr.comments = "An attachment was discarded during ticket creation.";
}

// Insert the record
var ticketSysId = gr.insert();

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Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
YouTube: https://www.youtube.com/@RunjayP

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