- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-11-2024 02:54 PM - edited 11-11-2024 03:08 PM
I understand what GlideRecord does. My confusion is from my unfamiliarity with the knowledge article template forms. I see gr.text, but I don't see that field when I go to Form Builder on creating a new KA from a specified template. So I'm getting confused how the fields in my template are getting set when I don't see a field named "text"
Edit:
I've added screenshots from my PDI. You can see "Issue" and "Resolution" are auto-populated in SOW. When I got to view the form you can see their field names are "kb_resolution" and "kb_issue" so I'm confused where those names are in the script