Hi @JessicaM6884345,

System Logs -> Emails is accessible only to Admin not for ITIL users.

Even the ootb acl is not editable to enable it for itil. So its not recommended to give this access to ITIL users. If your QA team needs to access the logs then you can give them admin access temporarily in the non prod instance.

Hope this helps, if the solution worked for you plz Accept the Solution and Mark it as Helpful so it could benefit fellow devs. Thank you!

Regards,

Muhammad Arafath