Hi @JessicaM6884345 ,

The System Logs > Emails module is restricted by an OOTB ACL, and it is not recommended to modify it to allow ITIL access. If the QA team needs access, provide them with admin  access temporarily in the non-production instance.

Alternatively, export the email logs and share them for their testing purposes.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand