"KM Subscription Group: Article checkout" Notification Contains Incorrect Link

tiguin2798
Tera Guru

Good Morning,

 

I am having an issue with the "KM Subscription Group: Article checkout" notification. My understanding is that this notification is setup with article versioning. The issue is the link that's being sent goes to what looks like an outdated knowledge homepage when clicking on "Article Number: KBxxxxx".

tiguin2798_2-1736356092295.png

 

https://xxxxx.service-now.com/kb/en/change-freeze-conditions-and-how-to?id=kb_article_view&sys_kb_id...

tiguin2798_0-1736355465099.png

Doing some digging I figured I could see what was firing the event and change the URL format from there to get the desired redirect. I found event "sn_actsub.notify_group_article_checkout" but it shows it's fired by "Activity Fanout Manager for KM". I am not sure where this can be found as I don't see it under Activity Fanouts ......or where to locate the script that is passing the URL.

The URL should direct to the most current article version form layout such as below.

tiguin2798_1-1736355968102.png

 

Does anyone have suggestions? Thank you!