@eyal abu hamad
check when is the scheduled import configured in your instance i.e. the timing
How to configure LDAP (step by step), and Troubleshoot information to resolve ldap cases.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
