My script include only returns true of false based on if it is a Self Service KB article or not. How would I get it to return both. Also the script appears to be updating the comments as I can see it display the updated URL but it is almost like the comment is being committed a spit second before the update the comment. See screenshot below with the correct URL in the comments.
Below is my script include:
var CheckKnowledgeBase = Class.create();
CheckKnowledgeBase.prototype = Object.extendsObject(AbstractAjaxProcessor, {
isSelfService: function() { //function to verify if a KA is in the Self-Service Knowledge Base
var number = this.getParameter('sysparm_number');
var gr = new GlideRecord('kb_knowledge');//Glide Record query to search for the KB Article
gr.addQuery('number', number);
gr.query();
if (gr.next()) {
if (gr.kb_knowledge_base.getDisplayValue() == "Self-Service") {//Check if artical is part of the Knowledge base.
return true;
} else {
return false;
}
} else {
return false;
}
},
type: 'CheckKnowledgeBase'
});