Hi Folks,
So I want to add 2 comments to a case from a script include. Below is the code:
var reason = "Does not satisfy the project activities";
var comment = "test NOTA comment";
var taskGr1 = new GlideRecord('sn_wsd_case_workplace_case');
taskGr1.addQuery('sys_id', 'caseSys_ID'); // sysID of case
taskGr1.query();
if (taskGr1.next()) {
if (comment.toString() !== '') {
taskGr1.comments = reason.toString() + '-' + comment.toString();
taskGr1.close_notes = reason.toString() + '-' + comment.toString();
}
taskGr1.variables.snc_reason = reason.toString();
taskGr1.comments = "Workplace team selected 'None of the Above' from space option.";
taskGr1.comments = "Comment 3";
taskGr1.update();
}
Output of above is coming as below:
One additional comment is getting added , which is combination of below three comments which I am adding separately. How can I fix this? I don't want the combined comment.
Any suggestion would be appreciated!.
Thanks & Regards.
Diksha
