Service Operation Workspace Chat error
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03-13-2025 11:12 PM - edited 03-13-2025 11:20 PM
Agents are reporting that they getting errors in Chat in Service Operation workspace. The error message is "An item in your inbox was assigned to another agent, so no action is needed." coming before the timer is becoming 0 seconds.
Can I get where the logic is written for the error message and how to troubleshoot.
