Create change from problem, but do not insert

Annirnita Dash1 · ‎03-21-2025

Please help me out in creating a change request from problem but not inserting it. Since the Ui action which creates a change record is saved through it that runs, the mandatory fields not filled in and continue to show as required. It should navigate to sys_is -1.

Below is the code and I have commented out line where it inserts.

var change = new GlideRecord("change_request");

change.short_description = current.short_description;

change.description = current.description;

change.cmdb_ci = current.cmdb_ci;

change.priority = current.priority;

change.company = current.company;

change.sys_domain = current.sys_domain;

change.type = 'Normal';

//var sysID = change.insert();

current.rfc = sysID;

var mySysID = current.update();

gs.addInfoMessage("Change " + change.number + " created");

action.setRedirectURL(change);

action.setReturnURL(current);