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04-14-2025 01:01 PM
I have an inbound action working well for new emails but the FWD is not working. I need a way to extract/parse the string in the line after a specific line: App Name.
Here is the code I have that is working for NEW inbound actions but not FWD:
createRequest();
function createRequest() {
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('acfb58a73bec6e100d0f8c9c24e45aa0');
var emailBody = email.body_text;
var lines = emailBody.split('\n');
var firstLine = lines[27];
var appBody = firstLine.replace("App Name", "");
cart.setVariable(item, 'email_subject', email.subject);
cart.setVariable(item, 'email_body',email.body_text );
cart.setVariable(item, 'app_name', appBody);
gs.log ('Test: ' + email.subject + ': ' + email.body_text);
gs.log('APPBODY: ' + appBody);
var rc = cart.placeOrder();
var grRITM = new GlideRecord('sc_req_item');
grRITM.addQuery('request',rc.getValue('sys_id'));
grRITM.query();
if(grRITM.next()) {
grRITM.setValue('sys_created_by', ' Inbound Email Action');
grRITM.setValue('contact_type', 'email');
//grRITM.setValue('short_description', '"Multifactor Authentication Compliance"' + current.variables.app_name);
grRITM.setValue('description', email.body_text);
grRITM.setValue('assignment_group','bddd7a5497c681909419b4e3f153af0b');
//Add Attachment(s)
GlideSysAttachment.copy('sys_email', sys_email.sys_id, 'sc_req_item', grRITM.sys_id);
grRITM.update();
var emailGR = new GlideRecord("sys_email");
emailGR.addQuery("sys_id", sys_email.sys_id);
emailGR.query();
if(emailGR.next()){
emailGR.instance = grRITM.sys_id;
emailGR.target_table = "sc_req_item";
emailGR.update();
}
}
}I need to be able to find "App Name" on the email body and extract the very next line as the email format has it like:
App Name:
"xxxxxxx"
Solved! Go to Solution.