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05-14-2025 10:46 AM
Hi @snowlordser ,
Here's what you can Do-
[[ A }} Try to Refresh Instance button in PDI.
1) Click on MY ACCOUNT
2) Find REFRESH INSTANCE button and wait for a minute or two.
>>> if this fixes your issue, then fine else you will have to wait.
Talking from my personal experience of PDI when that goes to a unscheduled maintenance
Waiting won't help as you will never know when maintenence will be over
As @AG - LearnNGrow mentioned, there is no support available for PDI and you're on your own for this issue.
{{ B }} Backup and restore you PDI data using GITHUB
FYI, earlier Backup and restore feature was available for PDI's which is disccontinued since 15 DEC 2022
Link to that Post- https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/
However, there is a way to Backup your PDI Data using GITHUB
Please go through this URL for detailed explanation - https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/
So the choice comes down to the question which is- if your current PDI's configuration is worth this much hassle?
>> If yes then go ahaead and backup PDI. If no then release this instance and get a new instance
Additional TIP - Use XANADU PDI instance, they are more stable as per my observation i might be wrong. But it's worth a try. If you find it to be true after a certain time, please revert back as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Kumar Swapnil
Complete Administation of monitoring tools like Zabbix\Solarwinds\DX-UIM & Devops Engineer
LinkedIn: www.linkedin.com/in/kumar-swapnil001
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