How to Trigger RITM SLA Based on SCTASK Assignment Group?

MariaVitorS
Tera Contributor

Hi everyone, how are you?

I have a question:
I need to set up 3 SLAs directly on the RITM, but one of the conditions to start the SLA is that the assignment group of one associated SCTASK belongs to 3 specific groups.

Does anyone know a practical way to handle this in ServiceNow, considering that the assignment groups are on the tasks and not directly on the RITM?

Thanks in advance!