How to Trigger RITM SLA Based on SCTASK Assignment Group?
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05-21-2025 06:33 AM
Hi everyone, how are you?
I have a question:
I need to set up 3 SLAs directly on the RITM, but one of the conditions to start the SLA is that the assignment group of one associated SCTASK belongs to 3 specific groups.
Does anyone know a practical way to handle this in ServiceNow, considering that the assignment groups are on the tasks and not directly on the RITM?
Thanks in advance!