@tilekarnilesh 

then this is the existing OOTB email notification, make changes to it as per above link

AnkurBawiskar_0-1750078799388.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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