Hi @MallikharjunaV,

You can start troubleshooting the integration account user. Does it have all the rights/roles to view the KBs that your admin account also has? Is your API call using any filters that were not applied in the instance to compare?

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

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Kind regards,

Marcos Kassak

ServiceNow MVP 2024, 2025 ⭐
Solution Architect  🎯