Hello community!
I'm setting up a dedicated ServiceNow user account for a 3rd party integration tool.
While messing with the ACLs for the role of this user, the user can access incidents, but is unable to see all fields from the incident form. Additionally, it won't change to the default view after trying to switch.
I have added "view_changer", and "personalize_form" roles to this user, so he can see the views list and the personalize form list, but when trying to change view from self-service to default it is stuck on self-service and won't switch to default.
It also won't display all fields from incident form, here is the difference from what admin see vs dedicated user:
incident view through admin
Incident view through dedicated user
Here are the ACLs assigned to this user's role
What am I missing? As a side note, we aren't fully able to use roles such as sn_incident_write/read, or sn_change_write/read, as they bring along ACLs that give too much access to other details.
Thanks!
