Hi @nameisnani
This has always been a bit of a recurring issue. On the backend, there are three tables that work together to sync the three statuses. I’m speaking from the CI side—it might not be fully applicable on your end, but it’s worth checking to understand what’s happening behind the scenes.
This link might not be 100% relevant but have a look
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717902
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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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